We are currently hiring a Restaurant Manager to join our FIRE family.

What we’re looking for:

• 5 years of restaurant/food & beverage management experience.
• The ability to coach, train and mentor a team.
• A passion for customer relations.
• A can-do attitude.

Main responsibilities:

•  Improve customer service experience, create engaged customers and facilitate organic growth.
• Take ownership of customer issues and complaints and follow problems through to resolution.
• Strong customer-facing and communication skills.
• Customer service orientation
• Develop and implement service procedures, policies, and standards.
• Create hiring plans for FOH staff with the Restaurant Director.
• Recruit, mentor and develop FOH staff and nurture an environment where they can excel through encouragement and delegation.
• Ability to coach and development of staff through fun activities and training.
• Conduct performance reviews with all staff noting areas for improvement.
• Schedule onboarding and training for all new staff
• Keep ahead of the industry’s developments and apply best practices to areas of improvement.
• Maintain an orderly workflow according to company priorities.
• Advanced troubleshooting and multi-tasking skills
• Liaising with our Beverage Manager and Guest Relations manager on ways to improve the overall guest experience.
• Using online platforms such as Tripadvisor, to market the business through staff incentivisation/Training.

Benefits include:

• Birthdays off or double paid
• Refer-a-friend bonus
• Staff discount in FIRE & and our award-winning sister restaurant SOLE Seafood & Grill.
• Free meals on duty
• Bike to work scheme & Commuter Taxsaver Annual tickets
• Commission-based incentives.
• Training and education opportunities (such as HACCP training, cocktail & wine training, food training, allergen training, and much more!)
• Endless progression possibilities
• Staff events
• Christmas Saving Club
• And much more!